Yes, our heating products are CE certified, ensuring compliance with European safety standards.

At VineHeat, we prioritize your satisfaction. If you need to return a product, please ensure that the outer packaging and accessories are complete. 

1. Special Note (No return or exchange service will be provided under the following circumstances).
2. The commodity has been used, affecting the secondary sale.
3. The 30-day return and exchange period is exceeded.
4. Any items given as gifts will not fall within the scope of after-sales service.

Yes, we have support team to assist with installation guidance and address any troubleshooting issues. Feel free to contact our support team for assistance.